This Refund and Returns Policy applies to all services booked through Bali Gates of Heaven Private Tours, including private tours, car charter services, and related travel services.

Because we provide travel and activity services rather than physical goods, our bookings cannot be “returned” in the traditional sense. However, cancellations, rescheduling, and refund requests may be accepted according to the conditions below.

Cancellations by Guests

Cancellation requests must be submitted through WhatsApp or email as early as possible.

Refund eligibility depends on:

• The selected package
• The date of cancellation
• The service provider’s policy
• Whether any part of the service has already been arranged or confirmed

Late cancellations, same-day cancellations, and no-shows may be non-refundable.

Rescheduling

Guests may request a change of travel date, subject to availability.

Rescheduling may require an additional fee if there is a difference in price or if third-party services have already been arranged. A rescheduling request is not considered approved until confirmation is provided by Bali Gates of Heaven Private Tours.

Weather and Road Conditions

Tour schedules may need to be adjusted depending on weather conditions, traffic, road access, temple regulations, or local ceremonies.

For safety or operational reasons, Bali Gates of Heaven Private Tours reserves the right to:

• Adjust the tour itinerary
• Change the pickup time
• Reschedule the tour date
• Cancel the service when necessary

If a tour is canceled directly by Bali Gates of Heaven Private Tours and no alternative arrangement is possible, a refund may be offered based on the applicable booking conditions.

No-Shows and Late Arrivals

Guests who fail to arrive at the confirmed pickup location or are unavailable at the agreed pickup time may be considered a no-show.

No refund will be provided for missed tours or services caused by:

• Late arrival
• Failure to appear at the pickup point
• Incorrect booking information provided by the guest
• Inability to contact the guest on the tour date

Unused Services

Refunds are generally not available for services that are voluntarily unused after the trip has started.

This includes unused transportation time, skipped destinations, or unused portions of the tour caused by personal reasons, illness, schedule changes, or personal travel decisions.

Partial Refunds

A partial refund may be considered only when part of the confirmed service cannot be provided.

The refund amount will depend on the unused portion of the service and any costs that have already been paid to drivers, local operators, entrance-related arrangements, or other service providers.

Refund Processing

Approved refunds will be returned through the original payment method whenever possible.

Refund processing times may vary depending on the bank, payment provider, or financial institution. Transaction fees, bank charges, and administrative costs may be deducted when applicable.

Late or Missing Refunds

If an approved refund has not been received, please:

1. Check your bank or payment account again.
2. Contact your bank or payment provider.
3. Allow additional processing time where required.
4. Contact Bali Gates of Heaven Private Tours with your booking details and proof of payment.

Need Help?

For cancellation, rescheduling, or refund questions, please contact:

WhatsApp: +62 xxx-xxxx-xxxx
Email: info@baligatesofheaven.com